Written Breakdown:

Client Profile: Boutique podcasting agency managing high-profile clients 

The Challenge:
The client was operating without clear systems—launch timelines were chaotic, team communication lacked structure, and capacity was maxed out.

My Role:
As Fractional COO, I led an operational reset, developed a streamlined launch workflow, and restructured team responsibilities to increase efficiency.

The Transformation:

• Cut launch timelines by 66% (3 months → 1 month)

• Built systems that doubled client capacity

• Saved 3+ hours per episode through optimized workflows

• Implemented team dashboards, SOPs, and weekly KPI tracking

Outcome:
The agency scaled delivery, improved client satisfaction, and created a replicable system for new launches- with full team alignment.